Preferred Insurance Staffing was founded to address the critical challenges faced by Australian insurance companies, including staffing shortages, talent acquisition, and retention. We understand the unique pressures within the industry and are dedicated to providing solutions that bridge these gaps. Our company is Australian-owned and managed, bringing significant expertise and a deep understanding of the insurance industry. We deliver staffing solutions that fit your specific needs, offering you our best talent.
Company Statement
Vision
To be the premier outsourcing partner, recognised globally for our commitment to excellence, innovation, and unparalleled client satisfaction.
Mission
To bridge the skills gap between Australia and the Philippines in the insurance industry, fostering collaboration and delivering superior customer service through targeted training, continuous professional developments and strategic partnership.
Our Culture
At Preferred, we pride ourselves on fostering a vibrant and inclusive culture that empowers every team members to thrive.
Diverse Career Paths
Our staff undergo training that aligns with their strengths, creating diverse career paths in underwriting, claims, broking, and other specialised areas.
Customer Interaction
Effective customer interaction relies on our staff having both comprehensive cultural knowledge and understanding, supported by excellent training.
Regulatory Knowledge
Ensuring employees have ethical and legal regulatory knowledge to maintain safety and uphold company compliance standards effectively.
Continuous Learning and Development
Our commitment to CPD keeps our team well-informed and skilled in navigating the complexities of the insurance sector.
Team Collaboration
Collaboration drives success in the workplace. Our team values open communication, mutual respect, and innovation in cross-functional projects.
Work-Life Balance
Embracing Australian-style work-life balance helps employees succeed in their careers and ensures they also enjoy a rewarding personal life.
Our Team
Making Solutions for Your Business Needs
Paul Horwood
Principal
Paul is a seasoned insurance executive with 15 years of leadership in claims, underwriting, and broking across Australia and Canada. He excels in driving operational excellence, advanced analytics, audit, and system development. With extensive experience in service partnering and innovation, Paul is adept at steering transformative initiatives in the insurance industry.
Rechele Gonzales
President
Rechele is a Registered Nurse in Australia with a Graduate Certificate in Clinical Nursing. She is a board member of PDMSI, a dialysis center in Naga City and Techsearch International Corporation, a family-owned and Manila-based recruitment agency specialising in Saudi placements. Recognised as a leader in both the Philippines and Australia, Rechele bridges cultural gaps and fosters collaboration between the two nations.
Paulene Brito
Operations Manager
Paulene has been involved in various organizations, honing her leadership skills. She began working in the life insurance industry as a Financial Agent, gaining foundational knowledge about insurance. Additionally, her work at a Virtual Assistance Agency provided her with the experience of working with foreign clients, where she learned to adapt and gain insights from diverse cultures.
Ela Alcantara
Training and Compliance Officer
Ela began her career in the insurance industry while still in university, working as an administrative assistant at Manulife for two years. She earned her bachelor’s degree in Political Science with distinction. Her role as a student council governor was instrumental in developing her leadership skills.