Dua Zaidi

Insurance Specialist

Dua Zaidi is an insurance professional. Recognised as one of the top-performing agents in her previous role, she consistently delivers efficient and high-quality resolutions, setting a benchmark within the industry. Dua’s upbringing in a multicultural environment has cultivated in her a profound appreciation for diversity, and her global outlook enhances her ability to relate to varied customer needs. Resulting from being driven by a genuine desire to help, she navigated the realm of customer service with excellence.

She is known for her thorough understanding and effective management of these critical insurance functions, her expertise as an insurance specialist, consistently delivers exceptional results. Committed to ensuring efficient insurance claims management, and timely and equitable resolutions.

Work Experience

Customer Service Representative - Quantrics Enterprises Inc.

Managing inbound calls from customers, addressing their inquiries and requests efficiently. Ensuring their needs are met promptly and appropriately. Delivering high-quality service with friendliness, confidence, and expertise.

Customer Service Agent - Concentrix

Assist dental providers with inquiries, claims, and benefits-related issues. Resolve provider concerns and complaints promptly and as customer centric as possible. Collaborate with internal departments to address the provider’s needs.

Software

  • Microsoft Office
  • Google Workspace
  • Canva
  • HubSpot

Training

  • PISA General Insurance Training Program
  • Understanding Risk and Underwriting
  • Understanding Insurance Contracts
  • Introductions to Claims
  • Insurance Regulations and Compliance
  • General Insurance Products
  • Data Privacy
  • Data Entry and Documentation

Qualifications

  • Tier 1 RG 146 General Insurance